Operational Management

Managed Services by next layer

Your IT team should focus on development and innovation, not on daily operations. With Managed Services from next layer, we reliably relieve your workload: from supporting individual servers to running entire platforms such as payment service providers.

Our services are based on proven industry standards like ISO 27001 and ITIL. Whether it’s your own servers, next layer cloud services, or international cloud providers: we ensure smooth cross-platform operations and pave your way to the hybrid cloud. As an AWS Select Partner, we also offer full end-to-end service: from concept and implementation to operation and billing, everything from a single source.


 

Our Managed Services

  • Patch management only – secure and regular updates
  • Operational support – advisory escalation contact with defined SLAs
  • Full operations management – complete responsibility for a stable platform, during office hours or 24/7


Transparency and Security

We work highly automated, audit-ready, and self-documenting. Your systems are monitored via our umbrella management. Through a web interface, you always have access to operational parameters and can optionally be integrated into alerts in case of incidents.

 

ServiceOperational
Management		Operational
Management light		Patchmgmt only
Hotline Service (according to SLA)xx 
Documentationxx 
(Proactive) Service Response (Incident Response) according to SLAx  
Service recovery after notification by the customer according to SLAx     O** 
Monitoring with alarm to and repair by NLx  
Monitoring with alarm to the customerxx 
Hardwarex  
Security monitoringx  
Patchmgmt in generalx     O** 
Patchmgmt automatic xx
Consulting with SLAxxx

 

For larger projects, we are happy to put together a completely customized solution that will grow with your needs.

Are your systems really secure?

Do you know what vulnerabilities might be lurking in your IT systems? With Vulnerability Management by next layer, you have the answer: our solution reliably detects and evaluates security vulnerabilities – whether in your data center, on the internet, or in your internal network. Regular scans and clear reports help you take targeted action.

Find out more about Vulnerability Management by next layer and protect yourself!

Have we sparked your interest?

If you have any specific questions or would like a quote based on your unique requirements,  please do not hesitate to reach out to us. You are welcome to send us an e-mail to sales(at)nextlayer.at or call us at +43 5 1764-622. We look forward to hearing from you!