Operational Management

Operational Management

Operational Management

Your focus is on development, or you want to relieve your team of operational tasks? Our experience ranges from operational support for individual servers to the operation of a complete payment service provider platform, based on industry standards such as ISO 27001 and ITIL. We are auditable and we frequently work with automation and self-documentation. Your systems are monitored by our Umbrella Management. You also have access to the operating parameters via web interfaces and can, if you wish, be informed if there is a malfunction alert. We have prepared operational templates for three standard applications:

  • Patchmanagement only
  • Operational support – we are available as an advisory escalation contact with the appropriate SLAs
  • Operational management – we take full responsibility for a functional platform, during office hours or around the clock
Service Operational Management Operational Management light Patchmgmt only
Hotline service (according to SLA) x x  
Documentation x x  
(Proactive) Service Response (Incident Response) according to SLA x    
Service recovery after notification by the customer according to SLA x O**  
Monitoring with alarm to and repair by NL x    
Monitoring with alarm to the customer x x  
Hardware x    
Security monitoring x    
Patchmanagement in general x O**  
Patchmanagement automatic   x x
Consulting with SLA x x x

For larger projects, we are happy to put together a completely customized solution that will grow with your needs.