Operational Management
Your focus is on development, or you want to relieve your team of operational tasks? Our experience ranges from operational support for individual servers to the operation of a complete payment service provider platform, based on industry standards such as ISO 27001 and ITIL. We are auditable and we frequently work with automation and self-documentation. Your systems are monitored by our Umbrella Management. You also have access to the operating parameters via web interfaces and can, if you wish, be informed if there is a malfunction alert. We have prepared operational templates for three standard applications:
- Patchmanagement only
- Operational support – we are available as an advisory escalation contact with the appropriate SLAs
- Operational management – we take full responsibility for a functional platform, during office hours or around the clock
| Service | Operational Management | Operational Management light | Patchmgmt only |
|---|---|---|---|
| Hotline Service (according to SLA) | x | x | |
| Documentation | x | x | |
| (Proactive) Service Response (Incident Response) according to SLA | x | ||
| Service recovery after notification by the customer according to SLA | x | O** | |
| Monitoring with alarm to and repair by NL | x | ||
| Monitoring with alarm to the customer | x | x | |
| Hardware | x | ||
| Security monitoring | x | ||
| Patchmgmt in general | x | O** | |
| Patchmgmt automatic | x | x | |
| Consulting with SLA | x | x | x |
For larger projects, we are happy to put together a completely customized solution that will grow with your needs.
Have we sparked your interest?
If you have any specific questions or would like a quote based on your unique requirements, please do not hesitate to reach out to us. You are welcome to send us an e-mail to sales(at)nextlayer.at or call us at +43 5 1764-622. We look forward to hearing from you!